I need to share something really important…
Sadly I have found I need to implement a Cancellation Policy. It is designed to reduce the impact on my small home business and avoid excess cost to my clients.
I do maintain a waiting list for appointments but, cancellation of an appointment at short notice does not allow me time to refill the time slot. As you will understand, I am a small home business and this is a frustrating and expensive situation for me.
As a courtesy I will try to text message clients the day before to remind you of your appointment, however if I am unable to reach you please understand that it is your responsibility to remember your appointment date and time.
If you arrive late please be aware you may not receive your full service as your late arrival could result in the next client waiting and will continue throughout the day.
I would appreciate 24 Hours notice of cancellations. A client who provides an inappropriate amount of notice or “no shows” will not be invited to book another appointment, however are more than welcome to call on the day of their preferred appointment and I will do my best to see them that day.
Please make all cancellations/booking changes by phone call or text message. Facebook private messages and emails are unreliable for this sort of communication.